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  • INDIA: +91 20-2616-8786

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IT Helpdesk

Posted At : 5 months ago
Location : Pune
Experience : Minimum 1-year experience in information technology or technical support (Optional).
Salary : -

Job Description:

·         Install and configure computer hardware operating systems and applications.

·         Monitor and maintain computer systems and networks.

·         Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

·         Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

·         Replace parts as required.

·         Provide support, including procedural documentation and relevant reports.

·         Follow diagrams and written instructions to repair a fault or set up a system.

·         Support the roll-out of new applications.

·         Set up new users' accounts and profiles and deal with password issues.

·         Work continuously on a task until completion (or refer to third parties, if appropriate).

·         Prioritise and manage many open cases at one time.

·         Rapidly establish a good working relationship with employees and other professionals, such as software developers.

·         Test and evaluate new technology.

·         Conduct electrical safety checks on computer equipment.

Required Skills:

·         High school diploma/Degree required.

·         Minimum 1-year experience in information technology or technical support (Optional).

·         Extensive familiarity with Windows operating systems.

·         Working knowledge of security software options and functionality preferred.

 

Join Our Team

  • Address:

    304, Connaught Place,

    Bund Garden Road,

    Pune,

    Maharashtra 411001

  • Phone:+91 20-2616-8786
  • email:hr@markspacemedia.com