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Process Trainer

Posted At : 3 years ago
Location : Pune
Experience : Minimum 1 year as a Process Trainer in B2B lead generation voice operations.
Salary : -

Job Description:

·         Carry assessments of skill levels, knowledge & training needs of different process groups of employees.

·         Designing and delivery of variety of training courses and / or other interventions for internal employees.

·         Develop training programs like (but not limited to) Induction training, Process training, Refresher.

·         Requires excellent one-on-one and group presentation and facilitation skills.

·         Requires analytical and creative problem solving skills, questioning and feedback skills and commitment to quality, responsibility, high work standards, and initiatives.

·         Excellent time management skills, computer competence and the ability to use internet effectively.

·         Ability to prioritize and organize work and interact at the entry-level and management level.

·         Follow up on implementation of training imparted.

·         Plan follow up and refresher training.

·         Other activities prescribed by the Manager.

·         Manage day-to-day planning, operation, & problem solving skills.

·         Updating Training Dashboards & other reports on a regular basis.

·         Creating assessments & dip checks based on the developed content.


 Eligibility Criteria:

·         Qualification: 10+2/ Graduate

·         Experience: Minimum 1 year as a Process Trainer in B2B lead generation voice operations.

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