· You will be the right fit if you are a “Go-Getter” in the true sense of the word. Someone who does not give out a ‘NO’ for an answer. Somebody who believes in his/ her own capabilities and strengths and does not fall back on circumstances & excuses for non-performance.
· You are required to be a person who functions with utmost discipline, professionalism, work ethic, honesty and passion. An individual who takes comlete ownership and accountability for his/her employer.
· You are required to have critical eye for detail. Sharp ability to interpret data and understand trends, identify loose end and fix them effectively.
· You are required to be someone who is aggressive and goal-driven, who will not stop until he achieves desired results. Someone who thinks and acts in the best business interests of his/her employer.
· You are required to possess extensive knowledge and experience of B2B campaigns, client dynamics, inter-departmental coordination and communication.
· Excellent leadership capabilities, counseling and feedback skills. Ability to communicate effectively and effortlessly with your subordinates, peers and superiors.
· Deliverables as Operation Manager will be inclusive of but not limit to:
1. Exhaustive Campaign/Project Assessment, Campaign Profitability Assessment. Maintaining campaign P&L trackers
2. Workforce Capability Assessment; Conducting a SWOT Analysis & Deploying right talent on the job.
3. Performance Assessment To Team Leaders, Team Coaches & Associates/Sr.Associates in an effective, efficient & timely manner.
4. Performance Formulating Performance/Trend Analysis Reports, process related reports and trackers for periodic (daily/ weekly/ monthly as may be required) review with the management.
5. Onboarding and continuous development of the team and maintain a high delivery bar.
· Should have managed a team of TL’s, TC’s, Associates and Sr. Associates.
· Qualification: 10+2/ Graduate
· MBA will be an added advantage
· Experience: Minimum 6 months as an Operations/ Sr. Operations Manager in a B2B Lead Gen based company
· Should be comfortable with US & UK