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Operations / Sr. Operations Manager

Posted At : 3 years ago
Location : Pune
Experience : Minimum 6 months as an Operations/ Sr. Operations Manager in a B2B Lead Gen based company
Salary : -

Job Description:

·         You will be the right fit if you are a “Go-Getter” in the true sense of the word. Someone who does not give out a ‘NO’ for an answer. Somebody who believes in his/ her own capabilities and strengths and does not fall back on circumstances & excuses for non-performance.

·         You are required to be a person who functions with utmost discipline, professionalism, work ethic, honesty and passion. An individual who takes comlete ownership and accountability for his/her employer.

·         You are required to have critical eye for detail. Sharp ability to interpret data and understand trends, identify loose end and fix them effectively.

·         You are required to be someone who is aggressive and goal-driven, who will not stop until he achieves desired results. Someone who thinks and acts in the best business interests of his/her employer.

·         You are required to possess extensive knowledge and experience of B2B campaigns, client dynamics, inter-departmental coordination and communication.

·         Excellent leadership capabilities, counseling and feedback skills. Ability to communicate effectively and effortlessly with your subordinates, peers and superiors.

·         Deliverables as Operation Manager will be inclusive of but not limit to:

           1.      Exhaustive Campaign/Project Assessment, Campaign Profitability Assessment. Maintaining campaign P&L trackers

           2.      Workforce Capability Assessment; Conducting a SWOT Analysis & Deploying right talent on the job.

           3.      Performance Assessment To Team Leaders, Team Coaches & Associates/Sr.Associates in an effective, efficient & timely manner.

           4.      Performance Formulating Performance/Trend Analysis Reports, process related reports and trackers for periodic (daily/ weekly/ monthly as may be required) review with the management.

           5.       Onboarding and continuous development of the team and maintain a high delivery bar.

 Eligibility Criteria:

·         Should have managed a team of TL’s, TC’s, Associates and Sr. Associates.

·         Qualification: 10+2/ Graduate

·         MBA will be an added advantage

·         Experience: Minimum 6 months as an Operations/ Sr. Operations Manager in a B2B Lead Gen based company

·         Should be comfortable with US & UK


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