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Quality Analyst

Posted At : 5 months ago
Location : Pune
Experience : Minimum 6 months as a Quality Analyst in B2B Lead Generation
Salary : -

Job Description:

·         Participates in the design of call monitoring formats and quality standards.

·         Perform call monitoring and provide trend reports to site management team.

·         To use a quality monitoring data management system to compile and track performance at an individual level and sharing feedback.

·         Participates in prospect and client listening programs to identify customer needs and expectations.

·         Coordinate and facilitate call calibration sessions for respective teams.

·         Provide feedback to RA's and sharing performance tracker to team leaders and managers.

 Eligibility Criteria:

·         Must possess Excellent communication skills.

·         Qualification: 12th / Graduate.

·         Experience: Minimum 6 months as a Quality Analyst in B2B Lead Generation.

·         Should be comfortable with US & UK.

 

 

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