· Participates in the design of call monitoring formats and quality standards.
· Perform call monitoring and provide trend reports to site management team.
· To use a quality monitoring data management system to compile and track performance at an individual level and sharing feedback.
· Participates in prospect and client listening programs to identify customer needs and expectations.
· Coordinate and facilitate call calibration sessions for respective teams.
· Provide feedback to RA's and sharing performance tracker to team leaders and managers.
· Must possess Excellent communication skills.
· Qualification: 12th / Graduate.
· Experience: Minimum 6 months as a Quality Analyst in B2B Lead Generation.
· Should be comfortable with US & UK.